Moved from another thread
During the pricing migration on March 11, 2023, users who elected to downgrade to bit.io’s free tier may have received this error code when creating new connections. This error was an unanticipated during of the migration. It should now be resolved.
So that database is now on free plan ? I saw email about new pricing but was not aware of the election
I’ve reached out directly for the account question. Generally, this forum is not for account support.